Terms & Conditions/Reservation Agreement:
1. RECEIPTS: Please make sure that you receive via
email a separate confirmation for every trip reserved.
2. AIRPORT ARRIVALS: FLIGHT INFO MUST BE UP-TO-DATE TO AVOID
MAJOR DELAYS IN AIRPORT PICK UPS:
Please turn cell phone on as soon as you land. By the airport
authority rules: To enter the airport we must have your up-to-date
flight number on file, also so we can monitor your arrival(no need
to call if flight is delayed). If after 1 hour from the flight
landing time the driver and vehicle did not depart the airport, a
waiting charge of $15 to $25(depending on vehicle reserved)per 15
minutes increment will be charged to the account on file. The same
fees apply to any wait time for a 2nd flight that was not
pre-arranged & listed on this confirmation in addition to the
one we have on file. A pick up from more than 1 terminal will incur
an additional $20 entry fee + any wait charges after 1st terminal
pick up(Please understand that we pay a high premium for parking
inside airport terminals and we are merely passing on the cost). If
we are provided with more than 1 flight to monitor at time of
reservations, the latest arriving flight will take precedence where
the driver will arrive at it’s corresponding baggage claim at the
updated arrival time. Flights arriving at 11:00pm or later,
scheduled & delayed flights included, will incur a $10 to $25
late arrival fee depending on delay time. If a flight becomes
severely late guests in this case must call the driver as soon as
they land allowing 20-30 minutes for pick up.
3. PAYMENT & CANCELLATION POLICY: Service must
be pre-paid in full via any credit/debit card at time of booking
(for 1 way, round trip, or 3 way if any) and a confirmation and a
receipt for each service will be e-mailed shortly after reservations
are made. No shows at the pick up location (i.e. airport, hotel,
etc.) & a notice of cancellation that is less than 48 hours (72
Hrs minimum for limos)will result in forfeiture of the fare
including gratuities if not given proper notice. To verify that your
reservation has been cancelled and to insure proper credit please
make sure that you receive a cancellation notice for each cancelled
transfer(i.e. 1 notice for 1 way, 2 notices for round trip, etc.).
All cancelled reservations or downgrades, regardless of when they
were canceled, with $400 or more refund due will incur a 5% credit
card processing fee to be deducted from balance even if given proper
notice. Unless services are reserved & pre-paid, prices may
increase without notice.
4. MEET & GREET PROCEDURE: FROM TORONTO PEARSON
AIRPORT:
Meet the driver who will be holding a sign with the passenger’s name
displayed inside baggage claim at the bottom of the escalators prior
to collecting luggage(call 1-866-905-3942 if unable to locate the
driver).
5. FROM HOTELS, RESIDENCES & FIXED LOCATIONS:
DRIVER WILL BE STANDING BY OUTSIDE MAIN ENTRANCE: In most cases we
position the driver at the pick up location 15 minutes prior to
departure. Please be ready at least 5-10 minutes before pick up time
to allow for loading. We must leave by the scheduled pick time at
the latest as we have commitments towards other guests so please be
prompt. A grace period of 15 minutes wait is provided. After 15
minutes: a wait charge of $18 to $30 per 15 minute increment(based
on vehicle type) will be charged to the account on file. Pick
ups/arrivals between 11:00pm & 6:00am will incur a late/early
pick up fee of $10 to $25 depending on pick up time.
6. CHILD SEATS: In order to accommodate other
families requests, a maximum of 2 car seats and 2 booster seats(Any
combination except 3 car seats or 3 boosters) may be provided at no
charge & must be requested at time of reservation and noted in
writing on your confirmation. Rear facing infant seat, a 3rd car
seat or booster are provided at an additional $10 per seat per
transfer.
7. VEHICLE SUBSTITUTIONS: With the exception of
stretch limousines, SUV limousines, and Executive SUV’s, vehicle
reserved may be substituted with a larger capacity vehicle at no
extra charge and without notice.
8. MAXIMUM LUGGAGE CAPACITY: Please note the
maximum bags allowed on the reservation for your reserved
vehicle/s(listed is the # of full size bags. You may add a few small
carry-ons) & notify us immediately if you need to upgrade to a
larger vehicle in order to avoid major delays, additional charges,
& not having a larger vehicle available on the day of service.
If you were transported on the first day of service in a vehicle
larger than the one reserved, please do not assume that you will be
returned in the same size vehicle(you must contact us to upgrade if
needed).
9. EXTRA STOPS: Unless pre-arranged, and listed on
this confirmation, and due to scheduling constraints, stops between
pick ups & drop offs will not be permitted and last minute
service add-ons may not be available so please plan ahead.
10. LOST & FOUND: Not responsible for articles
left in the vehicle’s passenger compartment and if found will be
delivered(schedule permitting) for a charge, or shipped at customers
expense.
11] DAMAGE REPAIRS, CLEANING AND SANITIZING FEES:
In the case a guest leaves any damage , spillage, or becomes sick
inside the vehicle, guest shall be responsible for those damages and
for a professional cleaning fee if needed in addition to any loss of
revenue resulting from the vehicle deemed out of service during
recovery period.
12. FUTURE FUEL SURCHARGE: In the event fuel prices
reach $2 per liter or higher come the day of service a fuel
surcharge of 3% or higher, depending on increase, of the total will
be charged to the account on file.
Your safety & comfort are our # 1 priority & we truly
appreciate your business and your cooperation. Please take a moment
after service is provided to post a review on TripAdvisor or Google
(a reminder email will be sent). We truly appreciate your business.
Thank you.
